Can’t book appointment no one answers phone.

Summary: Can't book appointment no one answers phone.

My wife is ill and lots of health issues. The surgery has gone down hill since PC24 took over. When you ring, it just rings out you're aren't told you are in a queue or what position. I went to the surgery when my wife was on phone to surgery and the reception said they had received no calls that morning, how can this be?
The receptionists are good if you go in person, they try to get you an appointment with the doctor but it's nearly impossible. They only have doctors there 2 or 3 days a week so you can't get an appointment on the day. My wife sees Dr Fletcher and occasionally she'll book an appointment for her.
The telephone system needs to be workable so someone answers and you know you are in a queue and how long it is. It's beyond a joke, people are moving to Formby GPs but I wouldn't do that.
Reception staff at surgery are good.