Can’t get through on tel. have to go in.

Summary: Can't get through on tel. have to go in.

You ring the hub no. and choose our surgery and it just rings, no one answers, you can wait for 30 mins. I've been told to go to physically go to surgery before 8am if I need to book an appointment for my husband when he is ill.
My husband is housebound and sometimes I've been told I'll have to wait over weekend for a doctor to come out. Once I contacted the hub and they did send a doctor out.
Prescriptions sometimes take longer than 7 days to process or the pharmacy have helped sort things out. I keep a list of what I ask for and the staff help me tally it up.
We need a surgery in Hightown which is local and we can get to, we don't want it to close. We need the communication system to be changed and made workable for us.