Feel they are running the place down.

Summary: Feel they are running the place down.

People are moving to GPs in Formby and Crosby because of poor service here. Worry the village will have no surgery and people need a surgery here, especially due to demographic of community.
Service was poor 2 years ago and has gone downhill since PC24 took over. Phones just aren't answered at the hub, so people can't get in touch with surgery.
People queue outside to get appointments as they feel it's the only way to speak to staff at the surgery and get an appointment. It's 8am, dark in winter, there are older people waiting, one person shared they were waiting to arrange a blood test so cancer treatment could start, it's appalling.
One person on reception often run off their feet, I've had blood forms missed due to inexperienced staff mistakes.
Poor communication and systems in place, services being withdrawn. I needed blood pressure checked, made an appointment and then received a text telling me they don't do it anymore and I should go to a local pharmacy to have it checked and printed out. Couldn't find anywhere, why is there no practice nurse or a machine in the surgery where you can check BP?
Mistakes with diagnoses of shingles, picked up on 2nd visit to same clinician. Mole on foot dismissed by one clinician, when I have previously had melanoma. Very worrying level of poor and failing care. No continuity unless you can see Dr Fletcher and she is so busy.
Referrals not actioned or followed up, locum doctors who don't know systems and don't action things effectively. Waited 2 months for appointment for xray to find nothing had been actioned and I'd been given wrong information on how to proceed. Avoidable delay due to lack of knowledge, wrong information.
Could improve by having more than one receptionist and if they could see waiting area from desk. I've seen an older resident waiting 40 minutes because he hadn't checked in and reception didn't ask if he had. Again, just communication lacking, and wasting clinician's and patients' time