Good treatment, poor communication.

Summary: Good treatment, poor communication.

The human contact at surgery is good, if speak to doctor on the phone it is positive, they have excellent professional manner. I feel confident I am understood and happy with results plus location is great I can walk to surgery. It would be bad if surgery wasn't there, need to keep it in Hightown.
Negatives are the phone system at the hub you wait ages and are told nothing , there are no holding messages to tell you how long you'll be waiting.
Don't have clinicians available every day, should be someone available at the surgery every day, it's an ageing population in Hightown so they may need to see someone, why is there no practice nurse?
Blood tests are done in Formby and sent to Southport. It took 3 times for my bloods to be done correctly. I was told they were in wrong coloured tubes, possibly right if going to Aintree hospital but they were going to Southport as I can't have bloods taken at Hightown surgery. Two systems in pace in north and south don't fit together and cause delays errors for patients. I am comfortable with the service in main, prescriptions ordered online are a generally good.