GP access is excluding people

Summary: GP access is excluding people

Feedback from a south Sefton VCF group lead:
As the digital front door is something I am really struggling with as it excludes and makes difficult something which should be so easy. Not everyone is digital aware or has access to the internet, just last week my wife tried to contact her GP, no option to just send a query so tried to book an appointment and it is timed which adds to the pressure only to discover she had FAILED to check a box and so no appointment was allocated and had to wait three days to be given one! I know there is an argument to say it is early days but it has made a process that seems like it wasn`t working a whole lot harder and will exclude so many people at the same time. My Mum has tried to navigate the process for her surgery and just gave up! She is 88! please feel free to share this.