Had to change provider its so poor

Summary: Had to change provider its so poor

Its difficult to get through and when you do there are no appointments. I have had appointments cancelled 2 or 3 times and it is really important that I get seen when I do go due to my spina bifida. I eventually decided to leave the service when they inexplicably cancelled an appointment at the last minute and moved to a different provider. There needs to be an improvement in clarification that you are going to be seen, communication and reliability.