Impossible to get an appointment

Summary: Impossible to get an appointment

Getting appointments is horrendous both in terms of process and actual availability- there are no nurses available to conduct appointments. we are told to come in at 8am, but the upside is they are open late as i have to leave at 6:45 for work in the morning. When you ring up you are on hold for at least 25 minutes before getting an answer, and it is 12 months since I last saw a dr, and I have tried to see one. Referrals also aren't great, often we are told to go to A&E. Continuity of care is really poor. I have had to follow up and chase things myself, I had bloods taken that weren't even tested, it shouldn't be on me to do this type of thing. Cross-functional communication is really poor, and the general sentiment from people around Hightown is that we think PC24 are trying to force people into Formby.