Just awful but used to be great
Published on
Summary: Just awful but used to be great
On hold for nearly 2 hours and needed doctors advice as classed as clinically, extremely vulnerable (CEV). I started out at over 40 people in the queue before me but as I work full time, I had no option but to wait it out. Finally it was my turn and receptionist answered constantly saying ‘hello…hello’ I replied and they hung up. What a joke! I firmly believe this was done on purpose to reduce the queue of callers. There is nothing wrong with my phone and do not believe the receptionist could not hear me. Very suspicious behaviour and obviously decided that I did not need to doctor. Hate ringing because all of the time the receptionists are horrible.