No signposting offered for help

Overall Rating:

Summary: No signposting offered for help

Support worker - Her concerns were that a member had tried to book an appt and that she had also tried to book an appt for him as he had a badly infected eye. Repeatedly told he had to ring back at 8 am next morning. Staff member stressed how bad his eye was but it was just repeated to ring back at 8 am next day. No further support or signposting offered.