Rang 211 times to be sent to hub 15 mins away

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Summary: Rang 211 times to be sent to hub 15 mins away

I was trying to get an urgent appointment for my partner from 8.00 am I rang 211 times before I finally got a reply! I then held on for 10 minutes not knowing where I was in the cue!
I was then given an appointment for him at the respiratory hub 15 minutes away! He has now been given a routine follow up 2 weeks away!