Terrible service

Summary: Terrible service

Doctor only available two days out of 5. No doctor in surgery on a Monday, Wednesday or Friday. Sometimes they get locums but few and far between.
There are two regular doctors on a Tuesday and Thursday who are great however that is it. Virtually no nurse service. No immunisations for children available. Extremely limited blood service.
It’s the worst provider that we have ever had in Hightown.
They have also let residents down- ie book appointments and the. No doctor available but they don’t call to cancel - they let you turn up and then turn you away.
Someone needs to sort it out- please!
We queued on a Tuesday out the door to get an appointment only to be told when we got to the front of the queue that no appointments left. My husband urgently needed to see a doctor and was basically told tough. Staff on reception can be rude and standoffish. Please fix this.