Virtual receptionist

Summary: Virtual receptionist

Absolutely dreadful system. I spent 45 minutes trying to book an appointment, the automated system kept saying there was a technical problem and then eventually told me to call the surgery directly which you can't do as the automated assistant kicks in. Eventually managed to leave a voice message (after answering the same questions the virtual assistant asks!). I finally got a call back from the receptionist 55 minutes after I first tried to book an appointment. Not ideal when you are ill and just want to book an appointment. I found the whole experience extremely stressful.